From opening an account to payments, bonuses, and games — our Bangla-speaking support team is always here to help.
Select the topic you need help with and get an instant solution
Creating a new account, login issues, password reset & updating your details.
12 guidesDeposit methods, limits, and troubleshooting for bKash, Nagad, and Rocket.
9 GuidesWithdrawal rules, processing times, verification & reasons for delays.
7 GuidesWelcome bonus, free spins, rollover requirements & cashback offers.
10 guidesGames not loading, bet cancellations, live score issues & rules.
15 guides867bet app download, installation issues, updates & browser-related problems.
8 GuidesAccount security, two-factor authentication & suspicious activity.
6 GuidesSelf-exclusion, deposit limit settings, and information on support organizations.
5 Guides
Step-by-step solutions to the most frequently asked issues
Go to the registration page on 867bet. Enter your mobile number, password, and referral code (if you have one). Verify the OTP and you're done — your account will be ready in just 2 minutes.
Click "Forgot Password" on the login page. Enter your registered mobile number and you'll receive an OTP via SMS. Use it to set a new password.
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Accounts can be suspended for having multiple accounts or for activity that violates our policies. Email support@867bet.biz or reach out via live chat.
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If it's been more than 30 minutes, check your withdrawal history. If the request is still pending, contact support. Withdrawals made between 6 PM and 11 PM may take a little longer to process.
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Contact live chat right away. Provide your withdrawal ID and a description of the issue. If the withdrawal hasn't been processed yet, a cancellation may still be possible.
After your first deposit as a new member, a 150% bonus is added automatically — no code required. The maximum bonus is ৳5,000.
To withdraw bonus funds, you must wager them a set number of times — this is known as a rollover. 867bet typically applies a 10x rollover requirement. Full details are outlined in the terms of each individual offer.
Claim the free spins offer from the Promotions page. Navigate to the designated game and you'll see the free spins option available. Any winnings will be credited to your bonus balance.
Reload bonuses are available on deposits made on specific days each week. Check the 867bet promotions page regularly to see the latest active offers.
If an offer has expired or its conditions haven't been met, the bonus won't be credited. Deposit at the right time and through the correct method, and the bonus will be added automatically.
A cashback percentage is awarded on your weekly losses. The cashback is added to your balance every Monday, with no rollover requirements on those funds.
Go to the 867bet download page and tap the Android APK link. In your phone settings, enable "Install from Unknown Sources," then install the file.
Check that your phone has enough storage space. Go to Settings and enable "Unknown sources" or "Install unknown apps". Try temporarily disabling your antivirus and attempt the installation again.
Force stop the app, clear the cache, and update to the latest version. If the problem persists, restart your phone or reinstall the app.
Open 867bet in Safari on your iPhone or iPad. Add it to your Home Screen for an app-like experience. All features are fully accessible through the browser.
Check your internet speed — you need at least a 4G connection. If you're on Wi-Fi, try restarting your router. Clearing the app cache resolves most issues.
Check that notification permissions for the 867bet app are enabled in your phone settings. Also review the in-app notification settings and turn on your preferred options.
If you can't resolve an issue on your own, our team is always ready to help
For the fastest resolution, use live chat. A Bangla-speaking agent will respond right away — average response time is just 3 minutes.
Online NowFor detailed issues or to send documents, email us at support@867bet.biz. You can typically expect a reply within 2–6 hours.
Fast responseFor complex issues, submit a support ticket. Each ticket comes with a unique tracking number so you can check its progress at any time.
Resolved within 24 hours
Getting quick help when something goes wrong on an online gaming platform is essential — and it's exactly what 867bet prioritizes. With Bangladeshi players in mind, a fully Bengali-language support system has been built so that answers are always within reach, day or night.
First-time users often feel a little unsure when signing up on an online gaming platform — where to click, how to deposit, how to use bonuses. These are completely normal questions. The 867bet Help Center has plain-language guides covering each of these topics, so anyone can work through an issue on their own.
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The 867bet Help Center is more than just a place to resolve issues — it's also a learning platform. Here you'll find game rules, strategies, and responsible gaming guidance. New players who start here can avoid many common mistakes and get much more out of the platform.
Responsible gaming is a core principle at 867bet. If you feel that gaming is affecting your daily life, take advantage of the self-exclusion or deposit limit features available in your account settings. Our support team is also on hand to help if needed. When gaming stops being entertainment, taking a break is always the right call.
The 867bet Help Center is here to support a fun and responsible gaming experience. Always play within your means. If you're feeling financial or emotional pressure, take a break and visit our Responsible Gaming page. For players aged 18 and above only.
Frequently Asked Questions About the Help Center